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Build a Better Scorecard
Patrick Thean is the author of Execution Without Drama and in June 2010 I got the opportunity to hear him share some of his thoughts on creating specific scorecards for Manager Level talent and, because I get so many questions from hiring managers and business leaders about this exact topic, I felt like a blog post to share his suggestions was worthwhile. Here they are:
KEY PERFORMANCE INDICATORS FOR MANAGERIAL SCORECARDS:
RELATIONSHIPS & PEOPLE
Employees:
- Voluntary Attrition
- Keep Smart (learning, furthering themselves)
- Employee Net Promoter Score
Customers:
Shareholders:
- Dry Powder
- Burn Rate
- # of Months of Cash (Runway)
PROCESS
Make/Buy:
- Quality & Bugs
- Supplier Mistakes
- Project Health Index (actual vs. plan)
Sell:
- Sales against plan/quota
- Pinkie Report (Patrick’s idea for his sales team – if this deal doesn’t close I get your pinkie)
Records (Finance):
- A/R Quality
- Cashflow
- # of days to Close & Report
Tags: A-Player, EO, patrick thean, Retention, Scorecard, Topgrading, topgrading methodology, verne harnish



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